Teeth Whitening Message Board & Forums
Dazzle Smile Scam

I too was nearly scammed by Dazzle White.  I canceled it, am sending it back unopened.  Thanks for the tip about insuring it.

glhil wrote:

I fell for the add for a free trial of Dazzle Smile - and then realized that if you keep the trial for $1.95, they will charge you $79 on your credit card! So you have to send the trial back unused and insure it so it can be tracked and call their number to cancel your membership. I called within 30 seconds of placing my trial order and they said they couldn't stop it from shipping! What a scam - buyer beware, read the fine print.

This is consumer fraud.  Before I go any furthur I hope you looked at the term and conditions under a section "billing" because you joined two other entities with additional fees and cancellation times or you will be billed. I am trying to get as many people who are as pissed as I am to fill out a complaint at www.fraud.org.  This is the National Consumers League who work with the National Fraud Information Center.
When a complaint is received it automatically is sent by electronic means to local, state, and federal law enforcements. They look for a pattern of fraud so the more of us who complain they can compile a case.  It's a start, thanks

2 add 2 the DazzleWhite crap I just got a call confirming my order 2 hrs after I cancelled & I was in autoship. Told him I cancld it & he said nothing he could do it was on it's way! AND I can't speak to CS cancellation on the weekend. M-F 9-5. Unf---ing believable. How R these companies still in business.

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

I'm a non-reading sucker on this one too! I didn't read the fine print and fell for the "Mom" ad about this product and quickly placed my order. When they called to confirm, I tried to cancel, since I Googled it AFTER I ordered (Duhhh) and found out it was a total scam. The guy told me he was in the "confirmation" dept, and that I would need to contact someone in the "cancellation" dept. once I received my order. Thanks for the "customer NO-service"!

Like many of you, I called customer service to *try* to cancel, and even used the "Live Chat" feature on their website. I was on hold over the phone forever, and the Chat lady said that she couldn't cancel the order and that I would be getting billed $78 and change every month. NOT!

Luckily, I used a card that I don't keep much of a balance on. I was able to cancel that card before they could put any charges on it.

Folks, don't fall for this scam like many of us did!

Go get a prepaid visa, run it down to cover just the promo cost, & order the product.   Then use the product, and cancel your subscription within the required time.

I also missed the fine print and tried to cancel by the live chat. Called  the number given to cancel and return my unused product, but after holding for awhile I got kicked off. I will try again later, but in the meantime I called my credit card company and reported my card lost and am having a new card reissued, so no if they try to charge my cc they will find it doesn't work.
I do not want to cheat them out of their product and am willing to return product that has not been used. If they were willing to let me try out the product first and see if it works, then I might be willing to order. But I am not willing to be manipulated and hoodwinked. If their product is so good they shouldn't have to use underhanded means to sell their product. They can hide behind their story that it is there on the website to see, but you have to hunt for it. I actually read the terms and conditions and didn't catch the part about still having to pay for the initial trial shipment (so much for a free trial!). I did catch the part about the Fitness club and did call immediately and was able to cancel that. They should be ashamed of themselves, but the spirit of greed has overtaken many in the business world and ethics and integrity are unfamiliar words to them. Their remarks on this website are meaningless and insincere.

I can't believe these people!!  How do they live with themselves!
I ordered Beverly Hills Smile and Dazzle Smile using the "free" trial with the minimal shipping and handling.  When I ordered the Dazzle the website was having problems so parts of the page were blocked out… of course including the terms and conditions.  This is the first time I’ve ordered anything like this on-line and will definitely be the last.  I was charged several foreign transaction fees and a total of $200.  The charges include the initial shipping, the monthly charge for 2 products because I didn’t call either company within 14 days, and 2 charges for some BS beauty secrets and weight loss secrets.  I did happen to get to the Health Magazine within 40 days. 

I called the bank and they were very aware of this and said there really wasn’t much that could be done for these charges because of the terms and conditions on the websites, however, he gave me the phone numbers for the companies and said to call them to cancel immediately.  He said anything they try to charge beyond today I can dispute.  I asked about just not paying them.  He said the companies were already paid by the bank so it wouldn’t be teaching them a lesson or anything.  I called the numbers and canceled everything.  Dazzle also sent a shipment for $87 on the 4th that I’ll have to return and request credit.

I wanted to be sure everybody has the correct phone numbers to call and cancel accounts.

Dazzle Smile – 866-948-5508
Beverly Hills Smile – 877-614-7225
Beauty Secrets and Weight (assoc with Beverly) – 888-727-1579
Health Magazine (assoc with Dazzle) – 866-407-3685

Hi,
This comapy is a thief!  A curse to their family!
No decent human beings should defend for them!

Dazzle Smile scam

DO NO ORDER DAZZLE SMILE, THIS IS BIG SCAM.

I ordered from UK free trial Dazzle Smile on 17.06.2010, $3.26 was taken after two days plus exch rate fee £1.50 on 26.06.2010 from account has been taken $87.00 under the name “DAZZLESMILE†. On 29.06.2010 I received completely different product VIVID SMILE with logo as seen on TV. There is no free trial if u order this product call ASAP to cancel order on 1-888-869-2674 (from uk find first on international call checker number which u can call for 0.5p/m – than add 00 1-888-869-2674. Product has been sent from USA on 27.06.2010 ( stamp on envelope)  so company already kept product for 10 days, so your Free Trial period already expired before you received the product. The Tree Trial Period beginning on the day that you place the order. So they not giving you trial pack, they will sent u only one product kit which u pay for it. I call there, she (ANDI FOSTER –agent) ask me for my order number, verify few details. I got my RMA number: cancelation number, which I had to put on envelope. They sent me by e-mail cancelation form, was written you must agree to TC for Cancelation process, which means that  will get my refund money  minus 45 present for restocking fee. Put password in lower case, customer service agent in upper case, you signature: first name and surname in lower case without spaces. Send the product back on:  3020 north, 29th AVE, HOLLYWOOD, FL 33020 but address they will give you , they using different addresses.
They set up on my account subscription for every month of $87.00, so every month they will sent me new whiting kit. I call my bank to block my card, but they said they even I will order new one the subscription will be on my account anyway, so I have to call merchant to cancel. I can not cancel my account because refund money will be automatically transfer back to account. Bank said that I entered my card details so I gave them auth to take the payment. I agreed to take only $3.26 for postage not $87.00 for the product.  So I going to do dispute this transaction with my bank, as payment was taken by Dazzle Smile but product was Vivid Smile, and the amount was is correct as well.  I hope you find this information useful.